Healthy Homes Dorset helps Dorset residents keep warm by installing loft and cavity wall insulation.

We also offer free, impartial energy advice.

BCP Council, Dorset Council and Public Health Dorset have appointed Ridgewater Energy as the new delivery partner for Healthy Homes Dorset. The website is currently being updated to reflect these changes and services available. For further information, please call FREEPHONE 0300 003 7023 or text INSULATION followed by YOUR NAME to 07984 440584 and we shall call you back. The existing waiting list created will be honoured once the services become available.

An icon of a brick wall, to represent cavity wall insulation.

We can install free cavity wall insulation.

An icon of a roll of mineral loft insulation fibre.

We can install free loft insulation.

We can install new heating systems or replace existing boilers.

How can we help?

An icon on a telephone, to indicaate the Healthy Homes Dorset freephone advice line.

We give free, impartial energy advice over the phone. 

An image of a man installing cavity wall insulation.
An image of a man installing mineral fibre loft insulation.
An image of a woman looking at her energy bills.

Who runs Healthy Homes Dorset?

Healthy Homes Dorset is funded by Bournemouth, Christchurch and Poole Council, Dorset Council and Public Health Dorset and is delivered by Ridgewater Energy.

Healthy Homes Dorset do not endorse or carry out any door to door, canvassing visits or cold call people on the telephone. We recommend you do not deal with anyone who approaches you in this way and if you have and are concerned for any reason, we recommend you contact your local Trading Standards office to report it.

Public Health Dorset's logo.
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An image of a bungalow on a sunny street. This house could have cavity wall insulation installed.

Who is eligible?

Everyone is eligible for free energy advice. This includes finding out if we can install insulation or replacement heating systems for you, or if there are other programmes that can offer you funding to do this. It also includes practical advice about setting heating controls efficiently, switching your energy tariff and reducing condensation, damp and mould.

If someone in your household meets the following criteria, Healthy Homes Dorset will install insulation, and in some cases, new heating systems completely free of charge:

  • Has a cardiovascular condition

  • Has a respiratory condition

  • Has a mental health condition

  • Has a disability

  • Is aged 65 or over

  • Has a child under 5 living in the property

  • Is pregnant
  • Is living with addiction

  • Has attended hospital due to a fall

  • Is a recent immigrant or asylum seeker

  • Has a low income

In many cases and where necessary, we'll also be able to carry out work (free of charge) to prepare your home for insulation e.g. repairing cracked walls or render, or cutting a larger loft hatch.

An image of a family relaxing in a warm home.