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Healthy Homes Dorset helps Dorset residents keep warm by installing loft and cavity wall insulation.

We also offer free, impartial energy advice.

A street of terraced houses that could have loft insulation installed.

BCP Council, Dorset Council and Public Health Dorset have appointed Ridgewater Energy as the delivery partner for Healthy Homes Dorset. For further information, please call FREEPHONE 0300 003 7023 or text INSULATION followed by YOUR NAME to 07984 440584 and we shall call you back

How can we help?

An icon of a brick wall, to represent cavity wall insulation.
An icon on a telephone, to indicaate the Healthy Homes Dorset freephone advice line.

We may be able to install free cavity wall insulation.

We give free, impartial energy advice over the phone. 

An icon of a roll of mineral loft insulation fibre.

We may be able to install free loft insulation.

We may be able to install new heating systems or replace existing boilers.

An image of a man installing cavity wall insulation.
An image of a man installing mineral fibre loft insulation.
An image of a woman looking at her energy bills.

Who runs Healthy Homes Dorset?

Healthy Homes Dorset is funded by Bournemouth, Christchurch and Poole Council, Dorset Council and Public Health Dorset and is delivered by Ridgewater Energy.

Healthy Homes Dorset do not endorse or carry out any door to door, canvassing visits or cold call people on the telephone. We recommend you do not deal with anyone who approaches you in this way and if you have and are concerned for any reason, we recommend you contact your local Trading Standards office to report it.

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An image of a bungalow on a sunny street. This house could have cavity wall insulation installed.

Who is eligible?

Everyone is eligible for free energy advice. This includes asking questions over the telephone, to see if you qualify for assistance with increased loft insulation or cavity wall insulation if you don’t already have it. There may be other programmes we can help through (which are constantly evolving) that may be able to assist with heating measures. We can also advise you on energy saving generally and you may qualify for other home visit programmes like LEAP that can assist further.


If someone in your household meets the following criteria, then we may be able to help you with loft and cavity wall insulation (subject to an initial telephone interview and then if necessary a survey) free of charge. In some cases there may other support we can refer you to or help you with directly:

  • Has a cardiovascular condition

  • Has a respiratory condition

  • Has a mental health condition

  • Has a disability

  • Is aged 65 or over*

  • Has a child under 5 living in the property*

  • Is pregnant
  • Is living with addiction

  • Has attended hospital due to a fall

  • Is a recent immigrant or asylum seeker

  • Has a low income

  • Is armed or ex-armed forces

  • Had a recent bereavement

*Applicants applying solely under this criteria, are only eligible if their household income is under £75,000 per annum. Applicants can still qualify if they meet another criteria detailed above. *Funding is subject to terms and conditions.


In many cases and where necessary, we'll also be able to carry out work (free of charge) to prepare your home for insulation e.g. repairing cracked walls or render, or cutting a larger loft hatch.

An image of a family relaxing in a warm home.
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